We’re here to help.

CampHQ is a camp-management tool operated by SKATTIC LLC that helps directors, churches, schools, and camp organizers run their camps: rosters, cabins, travel, schedules, meals, health, and registration.

Want to delete your CampHQ account? You can do it yourself in the app, or by email. See the account deletion steps, including what is deleted and what is kept.

Frequently asked questions

• Getting started. Create a free account, then use “Create your camp.” The setup guide walks you through the basics, how people register, and which modules you want. You can skip any step and change everything later.
• Adding people. Add everyone yourself (type them in or paste a list), or open registration so families sign up themselves and land on your roster. You can do both.
• How pricing works. Two ways: if families pay by card through us, the app is free and we add a small fee per registration; if you collect your own way (cash, check, tuition, your own link), you pay a flat license to publish, scaled by size. You are never charged twice. Full details on the Pricing page.
• Payment options. No fee, collect your own way and mark people paid, send families to your own payment link, or let families pay by card right in the sign-up (money lands in your bank). All payments are handled on the web, never inside the app.
• Capacity & waitlist. Set a maximum and extra sign-ups join a waitlist in order. Set a minimum so a camp that does not fill can be handled before the deadline.
• Campers & families. Campers and families join with a camp code or invite link and see a limited, need-to-know view. Following a camp is free; no account needed.
• Account or data help. To update your account or export a camp, email us and we will help. To delete your account and its data, see Account deletion below.

Best practices for a smooth camp

• Set your dates and a kickoff first so the countdown and schedule have an anchor.
• Open registration early with a clear deadline. If beds are limited, set a maximum so the waitlist manages the overflow for you.
• Import your roster from a spreadsheet instead of typing it, then fill in cabins and travel.
• Build the schedule and assign cabins ahead of time, and use day-of roll call for headcounts at every bus and checkpoint.
• Keep health and emergency info on the roster where authorized staff can reach it fast, and keep medical details off camper-facing views.

Reporting objectionable content or abuse

Content in a camp is uploaded by that camp’s organizers and staff and must be appropriate for a camp setting. If you see something objectionable in a camp you have access to, remove it if you are able to, and report it to support@generalhq.app. We review reports and may remove content or suspend or terminate accounts that violate our Terms.

Feedback & feature requests

We build CampHQ around what organizers actually need. Tell us what would help, or what got in your way:

support@generalhq.app

Account deletion

CampHQ, by SKATTIC LLC, lets you delete your account and your data yourself, at any time.

In the app (iPhone, Android or web):

1. Sign in and tap your initials in the top right corner to open Account settings.
2. Tap Delete my account.
3. Type DELETE to confirm. Your account is deleted right away.

Without the app: email support@generalhq.app from the address on your account with the subject “Delete my CampHQ account”. We reply to confirm the request, then delete the account.

What is deleted: your sign-in, your profile, and every camp you own with everything in it: rosters, cabins and travel, schedules, health and allergy notes, registrations, announcements, and files you uploaded. This is permanent and cannot be undone. Camps you only helped run stay with the person who owns them.

What is kept, and for how long:

• Encrypted backups and system logs are kept for a limited period under our hosting provider’s standard schedule, then overwritten.
• Payment records held by Stripe follow Stripe’s retention and legal record keeping rules.
• Emails already sent cannot be recalled.
• We keep information only where the law requires it, for example a legal hold.

Deleting some data without closing your account: organizers can delete individual people, records or whole camps at any time from inside the camp. Families and campers can ask the organizing camp to remove their information, or email us and we will pass the request on. Full details are in our Privacy Policy.